Privacy Policy

Welcome to PetHub! At PetHub, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines the types of information we collect, how we use and protect that information, and your choices regarding the collection and use of your data.

1. Information We Collect

We collect both personal and non-personal information to provide and improve our services. Personal information includes:

Contact Information: Such as your name, email address, phone number, and mailing address.
Account Information: Such as your username, password, and other credentials used to access our services.
Pet Information: Such as your pet’s name, breed, age, and medical history.
Payment Information: Such as credit card details, for processing payments for our services.

Non-personal information may include:

Device Information: Such as your IP address, browser type, operating system, and device identifiers.
Usage Information: Such as the pages you visit, the time and date of your visits, and the links you click on while using our services.

2. How We Use Your Information

We use your information for various purposes, including:

Providing Services: To provide the services you request, process transactions, and deliver customer support.
Improving Services: To analyze usage patterns and enhance our services, content, and user experience.
Communication: To send you updates, newsletters, and promotional materials.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Protect Your Information

We employ industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, firewalls, and secure socket layer technology (SSL).

4. Your Choices

Access and Update: You can access and update your personal information by logging into your account settings.
Marketing Communications: You can opt-out of receiving marketing communications from us by following the instructions in the communication.
Cookies: You can manage cookies through your browser settings.

5. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

6. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, the updated version will be posted on this page with the revised “Last Updated” date.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

PetHub, Inc.
123 Jalan Merdeka, Kuala Lumpur, Wilayah Persekutuan, Malaysia 50200
Email: info@pethub.com
Phone: + 60 343 3422

Thank you for choosing PetHub. Your privacy and trust are important to us.

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